• Customer support via live chat for travel site

Expedia Live chat support

Our live chat agent can give you a quick response to the following questions and more.

  • Hotel & Flight recommendations e.g. What room to select; cancellation policy
  • Destinations recommendations e.g. What attraction is best situated for you
  • How to change your hotel reservation
  • How to get a refund
  • How to change or cancel your flight
  • How to change parts of your hotel or rent a car reservation
  • Other FAQs

Trending question

Q: Will I get charged if I cancel my Hotel or Flight?
A: Expedia is required to follow the cancellation/refund policies agreed to at booking.

We don’t have access to personal records so we are unable to make or change bookings or anything of that nature. Feel free to chat with our customer service agent to get assistance with the options listed above.

 How to cancel your Hotel reservation

The best way to do this is from your itinerary

  • Go to my trips @ expedia.com
  • Click “My Trips”
  • You are required to sign in or be signed into your account
  • Select upcoming trips and then click hotel booking
  • Read the details and it will let you know if this reservation is refundable or a non-refundable
  • Most can be canceled as long as done within the stipulated time
  • If it’s none refundable you could still get a refund if canceled within 24 hours
  • To cancel some reservation will require you to call the hotel directly
  • Click the “Cancel Reservation” button
  • Click “Change” if you desire only to make changes

For help with steps in canceling your hotel room, you can chat with our live chat agent.

How to cancel your flight

Most flights can be canceled online and no penalties will apply (most airlines ) if done within 24 hours.

Some flights are non-refundable in this instance it may be possible to get a credit from the airline for a future trip. To determine if you are eligible for a refund, please check your itinerary.

Steps to cancel your flight

  • Sign in
  • Select itinerary
  • Select cancel flight

Low-cost airlines

Contact them directly to cancel your flight.

If the above steps did not work, please call Expedia at 1-877-222-6492