Facebook Live Chat Help & Tips

This is the place to get Facbook help via live chat and learn about new features, privacy controls and more.

Privacy concerns?

We can show you how to change your privacy settings to meet your needs.

  • Limit who can search for you on Facebook
  • Control who can tag you
  • Restrict your timeline & control who can post / write on it
  • Create different groups and limit what each can see

Do you have a problem with an app?

  • When you are in the app click  Report / Contact the app in the lower right hand corner
  • If you can’t find the app search for it in the App Center
  • Click on the app
  • Click report a problem in the right column

 Password issues?

  • Forgot your password; reset it with your verified email on file. Reset password
  • Get help from  trusted friends if your email is not up-to-date. Request help from friends
  • Locked out of password reset, wait 24 hours and try again. Details.
  • If a friend’s account was hacked tell them to re-secure their account
  • If your account was hacked you can secure it

Current important topic

Prefer to chat with a real person to get help, select the live chat link on the right of this screen. For email support use appeals@facebook.com

We don’t offer Facebook support via telephone, so if live chat is offline please check back.