Use our live chat service to get help with the following and more:

• Outages
• Adding minutes
• Canceling or changing plans
• Device assistance
  • Setting up your own device
  • Repairs
  • Phone compatibility
  • What SIM works with your device
• Unable to make or receive calls
• How to activate your account
• How to change your number
• Data & LTE advice

If you would like to speak to a real person please select the live chat button on the right hand/bottom (mobile) of the screen; however, note our agents don’t have access to account details.

Best options of contacting Tracfone directly

Live chat: https://www.tracfone.com/contactus?showchat=true

Text: Text the keyword HELP to 611611 to view the self-service menu

Phone: 800-378-9575

Facebook: https://www.facebook.com/tracfonedeals

Twitter: https://twitter.com/TracFoneCalls

Frequently asked questions with answers

How do you know if your phone is compatible with Tracfone service? –  Go to https://get.tracfone.com/bring-your-own-phone/ and select “Get started”, follow instructions

What to do if I was charged incorrectly? – Please contact their customer service center via live chat using this link http://bit.ly/2qdrKHH  or via phone at 1-800-867-7183.

I see “Prepaid Disabled”, “Unit Disabled”, or “Prepaid Service Disabled”  on my phone – Go to “Service and Support” at https://www.tracfone.com, select Technical Support, and follow the instructions provided.