Tracfone Help with live chat support
Use our live chat service to get help with the following and more:
- Adding minutes
- Canceling or changing plans
- Device assistance
- Setting up your own device
- Phone compatibility
- What SIM works with your device
- Unable to make or receive calls
- How to activate your account
- How to change your number
- Data & LTE advice
If you would like to speak to a real person please select the live chat button on the right hand/bottom (mobile) of the screen; however, note our agents don’t have access to account details.
Best options of contacting Tracfone directly
Text: Text the keyword HELP to 611611 to view the self-service menu
Frequently asked questions with answers
How do you know if your phone is compatible with Tracfone service? – Go to https://get.tracfone.com/bring-your-own-phone/ and select “Get started”, follow instructions
What to do if I was charged incorrectly? – Please contact their customer service center via live chat using this link http://bit.ly/2qdrKHH or via phone at 1-800-867-7183.
I see “Prepaid Disabled”, “Unit Disabled”, or “Prepaid Service Disabled” on my phone – Go to “Service and Support” at https://www.tracfone.com, select Technical Support, and follow the instructions provided.
How To Set Up A Smartphone With Tracfone BYOP [Step-By-Step]