Tracfone Help with live chat support

Use our live chat service to get help with the following and more:

  • Outages
  • Adding minutes
  • Canceling or changing plans
  • Device assistance
    • Setting up your own device
    • Repairs
    • Phone compatibility
    • What SIM works with your device
  • Unable to make or receive calls
  • How to activate your account
  • How to change your number
  • Data & LTE advice

If you would like to speak to a real person please select the live chat button on the right hand/bottom (mobile) of the screen; however, note our agents don’t have access to account details.

Best options of contacting Tracfone directly

Live chat:

Text: Text the keyword HELP to 611611 to view the self-service menu

Phone: 800-378-9575



Frequently asked questions with answers

How do you know if your phone is compatible with Tracfone service? –  Go to and select “Get started”, follow instructions

What to do if I was charged incorrectly? – Please contact their customer service center via live chat using this link  or via phone at 1-800-867-7183.

I see “Prepaid Disabled”, “Unit Disabled”, or “Prepaid Service Disabled”  on my phoneGo to “Service and Support” at, select Technical Support, and follow the instructions provided.

How To Set Up A Smartphone With Tracfone BYOP [Step-By-Step]